In case of e-tickets, the TDR should be filed online before the actual departure of the train for availing full refund,not up to 3 hrs.
In this case Mr.Frankestein had filed the TDR at 2.25 am on 6/12/14 and train departed 10.30 am on the same day. ie That is 8 hrs prior to actual departure which was late running by13.15 hours. He must get a full refund.
Scheduled Dep at LKO on -9.15 pm 5/12/2014
Actual...
more... dep at LKO as per NTES - 10.30 am,6/12/14 Late by 13.15 hours
TDR filed at 2.25 am on 06/12/14 , well before actual departure.