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News Entry# 570075
Yesterday (20:06) Kolkata Metro Shuts Down Ticket Counters Due to Staff Shortage, Passengers Criticize Move
Entry# 6194103   
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Kolkata Metro Railways: নেই যাত্রী! ফের বন্ধ হল কলকাতা মেট্রোর আরও একটি স্টেশনের টিকিট কাউন্টার

Kolkata Metro Railways is facing a shortage of staff, leading to the closure of ticket counters at several stations, including Behala Chowrasta on the Joka-Esplanade route. The metro authority claims that this is part of a plan to make stations 'counterless', with automated ticket machines available for purchasing tokens, smart cards,...
more...
and QR code-based tickets. However, employee unions criticize the move, claiming that it is forcing passengers to rely on technology and that it is a result of understaffing and a lack of maintenance, leading to declining service quality and frequent disruptions. The move has been met with criticism from passengers and employee unions, who argue that it puts undue pressure on passengers to use technology and that it reflects a broader trend of declining service quality in the Kolkata Metro.

Kolkata Metro mein staff ki kami ki wajah se, kai stations ke ticket counters band kar diye gaye hain. Behala Chowrasta station, Joka-Esplanade route pe bhi band ho gaya hai. Metro authority ka kehna hai ki yeh 'counterless' stations banane ki plan ka hissa hai. Ab yaha pe tokens,...
more...
smart cards, aur QR code tickets ke liye automated ticket machines hain. Lekin, employee unions ka kehna hai ki yeh move passengers ko technology pe depend karne pe majboor kar raha hai. Unka kehna hai ki yeh staff ki kami aur maintenance ki kami ki wajah se hai, jisse metro ki service quality kam ho rahi hai aur disruptions zyada ho rahe hain. Passengers aur employee unions ne is move ki aalokna ki hai, unka kehna hai ki yeh passengers par technology ka pressure dal raha hai aur metro ki service quality kam hoti ja rahi hai.
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