- IRCTC should start online feedback service where the travellers availing these catering services could give feedback about the amount charged, quality of food, packaging, etc
- Major quality issues
1) Lesser volume of tea/coffee or weight of food
2) Even if weight is complied, it is often by increasing the water content like too less milk content in tea, watery dal, watery...
more... paneer curry (paneer dhundhte reh jaaoge!!!) etc
3) Stale food
4) cold food