Nala sopara station leading the growth in ticket sales should be an eye opener for authorities and immediate steps should be taken to provide more amenities to the pax over there.
However, as a regular commuter for past 10 years, I do not buy the argument of drop in number of people using the train services. I think it is mainly due to lax ticket checking in the locals as well as at the stations during peak hours.
I can guarantee the ticket sales would improve a lot if ticket checking is done...
more... during peak hours in the locals itself.