This is regarding my previous request no ( MORLY/E/2013/04023) and my previous journey by 12424 (departed on 23 June 2013) from New Delhi to Dibrugarh Town ( PNR 21445778412) Coach B5, Seat No 28. Following points may be noted for further action.
-- Again short supply of items in trays served for Breakfast/ Lunch/Dinner. ( On 23 June in Lunch - Curd was given only after lot of discussion with waiter and it was explained that curd is not given due to short supply of same)
-- Evening snacks are...
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not at all satisfactory. Fruit juice is not given as explained in my previous request also. However on 24 June I made a call ( from my mobile No 09401094599) to GM – Meals on Wheels (9910492240) after which I could get fruit juice.
-- It seems a regular practise to get our entitlement in trains after requesting for petty items like tissue papers, éclairs, tooth picks . Menu cards must be issued to all passengers before starting the journey/ along with first meal in long route trains.
-- Plastic trays are bulged out ( Repeated complaint)
-- It is understood that one bottle of water is entitled after 20 hours of journey. Waiters are not giving water bottles of their own after 20 hours or so and we have to request for the second bottle of water (Repeated complaint)
-- This time coach was too shabby. Toilets were very dirty and flushes of both toilets ( at non catering side) were U/S. Thrice I requested to get it rectified but coach attendant hardly gave any positive response in this regard. At the time train reached Dibrugarh, toilets were extremely dirty and it was very difficult for my kids to go for early morning natural calls ( Refer PNR 244-5116699 of same coach seat No 49,50 and 52 of same train same date).
-- Big steel ( black painted box) was placed in common corridor which may cause difficulty to passengers during any emergency.
-- Requesting for early and prompt materialisation of my points for future compliance
This is my current complaint No MORLY/E/2013/05174

This is regarding my travel in 12436 Rajdhani (catering services).
This time I found waiters are not washing spoons and cups in washbasin meant for passengers.... GOOD response to my previous complaints. However following points may be noted for further improvement :
1. Waiters are found doing short supply of items in trays... that is missing or one eclair, missing pickle, missing Jam etc. Normally they do not serve fruit juice in evening Tea by saying " are sahaeb koi sham...
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ko chaye ke sath kaya juice pita hai kaya?"
2. Secondly plastic trays are bulged out from center , cracked trays etc. Trays needs to be replaced with good quality one.
3. Earlier menu was displayed in wrappers on serving tray with every meal but now it is not displayed and passengers (specially first time travelers in Rajdhani) will not know about their entitlement in this regard.
4. Local Curd ( Dhaeen ) was picked from station and served which does not have any mfd / exp date and that too in loose packing.
5. After Lunch / Dinner ice cream was served too late ( even after 1.30 Hrs) by the time most of the passengers got slept.
6. It is understood that one bottle of water is entitled after 20 hours of journey. waiters are not giving water bottles of their own and we ( passengers) need to demand for the same. Even I saw some passengers purchasing water from stations. For extra water bottle they are not giving any bill for that.

7. Waiters are asking for more and more tip from passengers after last serving it is not good....
8. Train reaches to Dibrugarh Railway Station at 0615 but no bed tea is served....
Thanks in advance to someone who can carry forward these points to concerned authorities for quality services in train.